What Is It Like To Be A 911 Dispatcher?

Each day nearly one million people pick up the phone and dial 911. But what is it like to be on the other side of that call? What information do they know about you? What does the office look like? Dispatch Dan has worked as a 911 dispatcher for over a decade. He's saved lives, helped deliver babies and heard it all. This week we find out what it's like to be a 911 dispatcher.